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The following testimonials are from people who have experienced the benefits of NLP Personal and Professional Development Training with Mark Klaassen and Communications Plus:

Corporate and Personal Business Clients Testimonials

In April, Mark and Eileen ran Myers Briggs for the Business Banking and Retail Managers and their Assistants (25 in total) for ANZ Northland held at Russell.

Mark kept the team engaged and really explored the different personality types within the business. Mark had role plays that tested the theories which were fun and most engaging. With this personality type information, it has given not only me but the teams a better understanding of how to work with colleagues and our team has become much closer and more tolerant of each other.

Mark and Eileen were reliable, efficient and well prepared. Its clear that Mark is well qualified in a variety of areas. Definitely recommend Communications Plus to any business.

Joanne Weller, Northern Regional Manager, ANZ Bank


"One of the most professional and competent trainers I have experienced. Especially sensitive to students understanding and involvement. Great training, well balanced where everyone was able to achieve a high standard irrespective of their previous knowledge or experience."

Captain Peter Arnold, Pilot, Air New Zealand


“Having undertaken NLP Training myself and personally found it one of the most positively impactful series of Training I’ve ever done, I have encouraged my staff to also do training with Communications Plus. One of my staff has recently completed NLP Practitioner and his transformation in terms of personal understanding has been remarkable as well as his ability to strengthen his existing client relationships along with improvements in winning new business. I am now placing a new staff member on each NLP Practitioner Training in Business Communication. I have full confidence in NLP Trainer, Mark Klaassen to provide an invaluable experience of introducing them to practical business and life skills.”

Grant Leach, Managing Director, The Revo Group


“I have learned a lot from Mark, he has provided me personally with some great insights and tools which will help me in HR, particularly with facilitation, presentations and training. I have gained the most in the way of learning that can be practically applied. It has been an intense, fun, enlightening journey that I want to continue.”

Leanne Wise, HR Manager, Airport Services, Air New Zealand Auckland International Airport


I wanted to improve my communication and leadership skills. What I gained from Mark’s coaching is a better understanding of how and why people respond to different communication and leadership styles. For example, what are their motivators, how they listen and how they interpret and “make meaning” of information? With this knowledge and the tools provided, I am better able to target my style to suit the audience rather than assuming the audience will “pick up and run with it”.
I have no hesitation in recommending Mark to others and thank him for providing me with the tools in order to become a better leader.

Christine Grant, CFO, RD1 Ltd (Fonterra)


I have recently completed a series of NLP Business Coaching and Leadership sessions with Mark Klaassen at Communications Plus. I highly recommend this course as I could 100% track my improvement over the time involved. The practical tailored tools Mark passed on to me were very valuable, and included methods to determine where and when to use these.

Particular sessions I got huge value from were:
• Rapport, Pace and Lead and the Influencing models
• Reading people’s metaprogrammes through their words and body language, and knowing how to respond to them in ways that work for them
• The Spiral Dynamics values and leadership, about dealing with different worldviews, and
• The Behavioural Coaching in body language and tonal responses to people I used to have difficulty dealing with.
Marks ability to show his key learnings in real world situations is another feature of the training I really enjoyed.

This tailored training has shown real improvements and growth in the area's focussed on, this has been seen by myself, peers and colleagues. In my opinion the this also shows the real business value of the course.

Perry Hughes - Vend HQ


“Great – consistent, inclusive, flexible style. I was able to experience and appreciate his humour and his emotions for me this completes the whole picture. The training was defining for me personally and exhilarating professionally. I will definitely continue to learn.”

Edith McNeill, Manager, Te Hau Ora Te Tai Tokerau, Northland


“We found Communications Plus breadth of knowledge and ability to work with us to tailor a training programme to fit our specific needs very valuable. The quality and usefulness of material combined with the accelerated learning environment and professional presentation exceded the expectations of our group. Leading to a very positive and motivating experience for participants. We would happily recommend CPL services to others.”

Chris Rayes, Market Manager, Japan/Taiwan.


“Mark as trainer got better and better for me as the pieces fell into place. The training was self prophesising – life changing – awareness of self and others in the same way an athlete trains their whole life for a moment in Olympic history. Professionally I’ve gained new skills to enhance my teams and to achieve company goals in ways it would take me a lifetime to conjure up. I’ve learned I have choice. I have many dreams that this course has given me access to again. Thanks for a life changing training … surprise myself everyday!”

Emma Barry. Program Manager, Les Mills International


“Excellent, very perceptive and quickly able to demonstrate how well he knows the subject. His willingness to share not only himself, but give time for others’ point of view and discuss issues is highly valued. The training for me personally has been very challenging (Positive). Professionally – already subtleties are occurring and it’s relevance will be reinforced over time. I’ve learned more than I consciously know. I am more than happy that I made the investment in time and money to attend.”

Phil Linklater, Sales Manager, Reese Viscount Ltd


“Mark was great! A wonderfully supportive learning environment. A safe environment where I felt able to frequently step out of my comfort zone to the extent that this is more OK outside the training now too. Personally enriching, enlightening, empowering. Professionally it has eased paths for me, around my obstacles, often making the obstacles vanish. I’ve learnt that it’s well within my capability to do “me” differently, and that everything and everyone else is different when I do that."

Brigid Glass, Quality Control Manager, Fisher & Paykel Healthcare


"Walks the Talk of NLP in the way he trains. Trains with great integrity and congruency. Shows gentle awareness and sensitivity towards each participants needs. Has raised my awareness levels of others and myself in my home life and work life and given me other ways in which to respond."

Margaret Louie, HR Consultant, Auckland


“Very organised and competent. A living example of his work – obviously practicing what he preaches. Excellent programme. A lot of information “chunked” into nice digestible sizes for us to learn. What powerful information and techniques. I cant wait to practice and use.”

John Funnell. International Speaker, Rotorua, NZ


“I am happy to recommend Mark Klaassen and Communications Plus services to their prospective clients. Mark has provided business and strategic consultancy, and training for our business since July 1998. He was instrumental in helping to establish SAKS Strategic Plan and in the last two years we have gained enormous financial and cultural benefits from the process. Mark also provided an on-going coaching service ensuring that we measure the effectiveness of the plan. I recommend Mark’s services for his ability to ensure our business remains focused on achieving ‘Best Practice Management’. I believe Mark has helped my team and me to work together much more harmoniously and successfully.”

Harry Howe, Joint Managing Director, SAKS.


"Mark has been working with me in the capacity of Business Coach and Mentor over the last six months. I have found Mark’s advise and input to be invaluable in the areas of strategy, management, human resources, and my own personal development. His understanding in these areas is extensive and his thoughts and ideas are communicated extensively and effectively. The structure of the business and team we have now implemented for this year is working exceptionally well, reflected in particular by the self-motivation of our team and the resulting company performance. I highly recommend Mark as a Business Coach, Mentor and Trainer."

Jason Lewis - Managing Director, IT Power


"Absolutely eye opening in terms of what is possible in developing and delivering training, coaching that will change peoples’ lives !"

Shane Harris – Fonterra


CPL’s other corporate clients include:

Air New Zealand, ASB Bank, Alinta Energy Australia, BNZ, Carter Holt Harvey, Coca Cola, Mercury Energy/Vector, Midland Regional Health, Harcourts Real Estate, I.T.Power, Fonterra, NZ Employment Service, Mentor Institute (Melbourne), Acumen Alliance (Melbourne),P&O Nedlloyd, Rayonier Forestry, Revlon, Sky City, Toyota, Vodafone, Turners and Growers, Clearwater Construction, Vend HQ and a variety of New Zealand District Health Boards and Educational Institutes.